Manage message folders

You use Whispir’s View Folders function to view messages organised into different folders. The top-level folders are Inbox, Sent, Unsent, Deleted. These can’t be edited or deleted. You can, however, create, rename and delete sub-folders to help you manage messages better.

Create a new folder for messages

  1. Ensure that the required workspace is on the Workspace toolbar.
  2. Hover over the workspace to view the Workspace menu.
  3. Under Messages click View Folders. (If you can’t see it, click More to view more commands.)
    The Folder View page opens at the last folder you had open (for example, Sent or Inbox).
  4. Click the button above the list of messages and click Create on the list.

    5. Note: The button label varies depending on which folder view is currently open.

  5. In the Create New Folder dialog:
    1. Enter a name for the folder in the New Folder Name field.
    2. In the list of Destination Folders select the relevant ‘parent’ folder to add the new sub-folder to.

    6. Note: You can create up to five levels of sub-folders.

    1. Click Save.

Rename a folder

Note: You can’t rename the primary folders (Inbox, Sent, Unsent and Deleted).

  1. Ensure that the required workspace is on the Workspace toolbar.
  2. Hover over the workspace to view the Workspace menu.
  3. Under Messages click View Folders. (If you can’t see it, click More to view more commands.)
    The Folder View page opens at the last folder you had open (for example, Sent or Inbox).
  4. Click the button above the list of messages and click Manage on the list.

    5. Note: The button label varies depending on which folder view is currently open.

    The Manage Folders dialog opens.

  5. Select the folder you want to rename.
  6. Click Rename.
    The Rename Folder dialog opens.
  7. Enter the new name in the New Folder Name field and click Save.

Delete a message folder

When you delete a message folder, it’s not completely deleted from Whispir. Instead, the folder becomes a sub-folder of the Deleted folder. This ensures that any messages in the folder can still be retrieved. Messages are never permanently deleted from Whispir.

Note: You can’t delete the primary folders (Inbox, Sent, Unsent and Deleted). You can only delete sub-folders within those folders.

  1. Ensure that the required workspace is on the Workspace toolbar.
  2. Hover over the workspace to view the Workspace menu.
  3. Under Messages click View Folders. (If you can’t see it, click More to view more commands.)
    The Folder View page opens at the last folder you had open (for example, Sent or Inbox).
  4. Click the button above the list of messages and click Manage on the list.

    5. Note: The button label varies depending on which folder view is currently open.

    The Manage Folders dialog opens.

  5. Select the folder you want to delete and click Delete.
  6. Click OK in the message to confirm your action.
    The folder becomes a sub-folder of the Deleted folder.

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